Because we want you to love your purchase, most items can be returned up to 60 days from the date the item was delivered. Prior approval is required, so be sure to email us at returns@lightsfantasticpro.com as soon as possible if you’d like to initiate a return.
There are some important exceptions to the 30-day return policy, so if you think you might need to return an item, please read our guidelines below first.
We understand that sometimes, items you purchase are simply not right for you. If you are unsatisfied with a product for any reason, you may return the item to Lights Fantastic Pro within 30 days of delivery, or exchange it for something else (restocking fees may apply). We want to ensure you get the right product for your space and our unparalleled selection of contemporary lighting products from around the world helps make this happen.
Sorry, we cannot accept returns on:
Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, and packaging. You may return any item that qualifies under these conditions within 60 days of delivery. If Return labels are provided, return shipping will be deducted from your refund.
Restocking fees can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. However, Lights Fantastic Pro has worked with all our partner brands to offer you the best possible return/exchange terms.
You can cancel an order within a 72-hour window of order placement, unless it is a custom item . If your order has already shipped (even if under 72 hr. window), it cannot be canceled, and will be treated as a return. Cancellation fees may apply for orders being consolidated at our warehouse. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. To request an order cancellation, please contact our team using our Customer Service Contact Form. Please be sure to include your name, address, Lights Fantastic order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation.
Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled.
Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.
We understand that sometimes products have a manufacturer’s defect. All items are offered with a one-year Lights Fantastic Pro warranty. Any qualifying defective item purchased from Lights Fantastic Pro that is returned within one year of purchase will be repaired or replaced at the company's discretion. We do not cover any Labor Costs associated with your purchase and return.
Once your claim request has been received a Claims Specialist will reach out to you within 2 business days.
We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. All damages must be reported within 48 hours of delivery. Lights Fantastic Pro cannot be held responsible for any missing or damaged goods if we are not notified within this time period. Please provide photos of the damaged product and packaging. Once your claim request has been received a Claims Specialist will reach out to you within 48 hrs.
Orders placed for pickup are considered shipped upon notification that the order is ready for pickup. Orders not picked up within 30 days of notification are subject to a 2% per month storage fee and/or a 50% restocking fee. Initial and Return shipping charges are not refunded for returned items.
